Establishing Trust

In technical writing, there is really only one useful point of view, that of Godlike Omniscience. The tech writer’s challenge is to present information that can be complicated, confusing, incomplete, and flat-out tedious to the reader in a way that supports decision making. Furthermore, the information has to be structured in a way that makes sense the first time it is read, but also allows the reader to go back and easily reference key points.

You can’t achieve a level of trust with your reader unless you speak with a voice of authority. This is no time to play games for the sake of artistry. Simple, direct, I-know-what-I’m-talking-about language is what is needed.

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